Returns & Refunds

Our Returns Policy 

Please make your Sonna selections carefully, as refunds are not available for changes of mind or incorrect selections. 

In the unfortunate case that you receive faulty items, please contact our team at hello@sonna.com.au straight away. Please include as much detail as possible, including photos. 

We'll do our best to assist you as soon as possible. 

The important details:

Under Australian Consumer Law, your purchased goods come with guarantees that cannot be excluded. If you believe your item is faulty, you have the right for this to be remedied under Australian Consumer Law. According to Australian Consumer Law, time periods may vary from products depending on the nature of the goods, the price paid, or representations made about the goods.

If you believe your item is faulty, you can choose a refund or exchange. If the failure is deemed minor, we may repair the item or replace it at our discretion within a reasonable amount of time.

If your item has been damaged through misuse, modification, or not following the directions, Sonna cannot provide a refund or exchange.